Basic Server Management consists of troubleshooting level 1 and level 2 issues via tickets. Ticket count is limited to 100 per client per month, and will include issues related to website, email, FTP, cPanel etc. However major issues will require Advanced Server Management or Hourly Management package to be purchased.
Advanced Server Management includes all sorts of issues related to the server - level 3 issues, installation, configuration of any software, server monitoring etc. Ticket count is limited to 100 per client per month, and any issues related to the server will come under this package.
Hourly Server Management - One time tasks which requires the help of Support Department will be carried out and will be charged on an hourly basis. Perfect for Self Managed customers who require the help of Support Team only rarely.
We use quality hardware for all services, and our network and infrastructure is one of the robust in the industry. This ensures stability and speed to your websites.
Customer is our king and our customer support team compete to give the best service to our customers. This guarantees 100% satisfaction of each and every customer with us.
We always strive to provide the best to our customers. In case you are not satisfied with our service, you are free to cancel any time within the first 15 days and you get your money back.
Our support team is available any time round the clock to help our customers throughout, whether it be day or night. All tickets are responded in less than an hour.
OnclickHost knows the importance of providing efficient and reliable service to customers, and provides an uptime guarantee of 99.9%
We take backups of your website on a daily basis and backups till 7 days will be available. This helps you restore your data easily in case of emergencies.